• Receiving and Responding to Requests for Information
• HCP Requests and Non-HCP Requests
• Using a Database for Information Management
• Design of the System
• Additional Functions of the Database

This program is designed for professionals involved in:

• Medical affairs
• Medical communications
• Medical information
• Medical writing
• Field-based medical affairs support (i.e., medical science liaison)
• Medical call center environment
• Regulatory affairs
• Clinical research
• Professional education, training, and development
• Document management/eSubmissions

Upon completion of this module, learners should be able to:

• List characteristics of a response to a medical information request
• Explain the process for receiving and responding to medical information requests
• Differentiate between responses that are appropriate for healthcare professionals and non-healthcare professionals
• Differentiate between standard responses and custom responses to medical information requests
• Identify sources of information available when preparing responses
• Apply guidelines that are specific to providing verbal responses
• Explain the role of a database system in the Medical Communications department
• List features and functions necessary for an effective medical communications database system
• Identify data requirements and considerations for documenting a medical information request
• Explain additional functions of a database system